Fresh Start

Helping people in crisis  turn an empty property into a home.

You can help us to help people in crisis by making a cash donation so we can supply goods free of charge to those in crisis.

Founded in 2002


How Fresh Start Works

WNWN collects surplus serviceable furniture and household goods including electricals free of charge to pass on at low prices to those on limited incomes.

Our priority is to make the biggest difference in the lives of those with least in North Wiltshire which includes many areas of deprivation.

Since launch in 2002 we have helped over 60,000 people acquire or replace the items that make a house feel like a comfortable home of which to be proud of.

Broadly speaking our criteria for support is a household income below £35.000 p.a. Clients include:

  • People out of work and those employed but on low wages
  • Young families struggling to make ends meet and those in retirement who have little or no savings
  • Survivors of domestic abuse, previously homeless and refugees from war torn countries


Volunteers include those:

  • With a background of unemployment or with long term health issues so they can build their self-esteem, confidence and gain employability skills. Assistance is given with CV’s and interview preparation. On average five move on each year having gained employment which creates another volunteering opportunity.
  • Feel isolated within the local community
  • Have special needs and or learning disabilities
  • Are referrals from Youth Offending teams and the Probation Service to complete Community Service Orders


WNWN houses the Wiltshire Savings and Loans Credit Union ‘Customer Contact Point’ to provide help and support to those managing tight budgets.


Since November 2016 as a result of council and housing associations cut backs we have raised specific funding to help people in crisis turn an empty property into a home. Fresh Start clients are amongst the most vulnerable in society including the homeless, those who have survived domestic abuse and foreign refugees. We are currently changing the way we set budgets for Fresh Start provision to more effectively meet individual needs. We now invite those who need support from FS to visit the showroom for a relaxed conversation to assess what their specific needs are in confidence. Once those needs are identified, the items can then be selected on the spot and delivery arranged promptly. We felt that this approach would lead to best use of funds raised rather than making a set award. One family may need £400 of funding; another may only need £250. In this way, the whole process is carried out with dignity, respect and an empathetic approach by our showroom staff and we are then able to help more people who are in need.


Winner of South West Awards Charity of the Year

Funding from Garfield Weston in June 2017 has enabled Waste Not Want Not to build on its previous success and grow its Clients base year on year. In the last twenty-four months WNWN was awarded:

  • 2019 Charity of the Year for the South West against stiff competition from 9 other finalists including Wiltshire Air Ambulance and two hospices
  • Wiltshire Business Awards – one of three finalists
  • Chippenham Business Awards – one of three finalists
south west awards charity of the year